Five9 is a cloud contact center software that helps businesses improve customer service, sales, and overall efficiency.
Custom pricing based on requirements
Best 8x8 Contact Center Alternatives ranked by AI · updated Aug 2026
8x8 Contact Center provides cloud-based voice and digital customer engagement with routing, analytics, quality management, and workforce features. It is designed for organizations that want contact-center and business communications capabilities from one vendor.
Top 6 8x8 Contact Center alternatives
Amazon Connect is a cloud-based contact center service by Amazon Web Services.
Varies based on usage
Twilio Flex is a fully programmable cloud contact center platform that gives businesses complete control over their contact center experience.
Custom pricing based on usage
Focus Contact Center is a cloud-based customer-service platform for organizations managing inbound and outbound communications. It combines contact-center routing, agent tools, reporting,...
Pros
- Managed implementation and support can suit organizations without a large telephony team
- Integrates contact-center functions with broader business communications services
- Cloud delivery avoids maintaining on-premises contact-center hardware
Cons
- Public pricing and detailed product limits are not readily disclosed
- Smaller global ecosystem than Genesys Cloud CX or NICE CXone
- Advanced workforce optimization and AI capabilities may be less extensive than larger platforms
Kunnect is a cloud contact center platform for businesses and outsourced service providers managing inbound, outbound, and blended customer interactions. It combines...
Pros
- Supports inbound, outbound, and blended contact center operations
- Hosted deployment avoids the infrastructure management required by on-premises systems
- Includes reporting and operational controls for supervisors and administrators
Cons
- Public pricing is not readily available, making procurement less transparent than some competitors
- Smaller ecosystem and lower market visibility than Genesys, NICE, or Five9
- May require sales assistance for configuration and channel requirements
6
Click2Contact
Enghouse Interactive
Click2Contact is a cloud contact-center platform for organizations handling customer interactions across voice and digital channels. It supports WebRTC voice and video,...
Pros
- Combines voice, video, chat, screen sharing, and co-browsing in one platform
- Supports browser-based WebRTC interactions without requiring traditional phone hardware
- Integrates contact-center interactions with CRM and business applications
Cons
- Less widely adopted and documented than Genesys Cloud CX or Five9
- Public pricing and packaging information is limited
- May require implementation assistance for complex omnichannel deployments
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