Intercom is a customer messaging platform that enables targeted communication with customers through in-app messages, emails, and chat.
Starting at $39/month
Best Gupshup Alternatives ranked by AI · updated Aug 2026
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Gupshup is a conversational engagement platform offering SMS, WhatsApp, voice, and other messaging APIs. It targets developers and enterprises building notifications, chatbots, marketing campaigns, and customer-service workflows.
Top 6 Gupshup alternatives
Twilio is a cloud communications platform that enables users to make and receive calls, send and receive messages, and more using APIs.
Varies based on usage
Botpress is an open-source conversational AI platform for building, managing, and deploying chatbots.
Free and paid plans available
MySMSMantra is an India-focused online service for sending promotional and transactional SMS campaigns. It is aimed at businesses, agencies, and developers needing...
Pros
- Supports promotional and transactional SMS workflows for Indian recipients
- Offers bulk-sending tools alongside API access
- Generally better suited to India-specific sender and compliance requirements than global platforms
Cons
- Less globally extensive than Twilio or Gupshup
- Developer tooling and integrations are narrower than larger CPaaS providers
- Pricing and feature availability depend heavily on message category and registration requirements
Usage-based; pricing varies by SMS type and volume
Haptik is an enterprise conversational AI platform for building customer-service and commerce assistants across chat and messaging channels. It combines generative AI,...
Pros
- Strong focus on enterprise customer support and commerce use cases
- Supports generative AI alongside structured workflows and business integrations
- Includes multilingual, omnichannel, analytics, and human-escalation capabilities
Cons
- Public self-service pricing is not available
- Enterprise implementation can require more services than lighter chatbot tools
- Less transparent for small teams than Botpress or Rasa
Contact sales
edna is an omnichannel customer communications platform for businesses managing messaging across WhatsApp, SMS, Viber, email, and other channels. It combines messaging...
Pros
- Combines multiple messaging channels in one platform
- Supports business messaging channels such as WhatsApp and Viber
- Includes campaign, chatbot, and automation capabilities
Cons
- Pricing is not publicly listed
- Less transparent self-service onboarding than Twilio
- Channel availability and features vary by country
Custom pricing
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