Twilio is a cloud communications platform that enables users to make and receive calls, send and receive messages, and more using APIs.
Varies based on usage
Best 360 SMS Alternatives ranked by AI · updated Aug 2026
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360 SMS is a Salesforce and Microsoft Dynamics-focused business texting platform for sales, service, and customer-engagement teams. It provides two-way messaging, templates, campaigns, automation, and CRM activity tracking.
Top 6 360 SMS alternatives
ClickSend is a cloud-based service that lets you send and receive SMS, Email, Voice, Fax, and Letters worldwide.
Varies based on usage
3
TextUs is a business texting platform that enables effective communication with customers through text messaging.
Contact for pricing
Dynamics 365 Customer Insights combines customer data and journey orchestration for marketing and engagement teams using the Microsoft ecosystem. Its journey tools...
Pros
- Provides the strongest native fit with Microsoft Dataverse and Dynamics 365
- Combines SMS journeys with segmentation, email, and event-based automation
- Uses Microsoft identity, governance, and administrative tooling
Cons
- More expensive and complex than a focused SMS add-on
- SMS generally depends on supported providers and configuration
- Overkill for teams that only need transactional texting
TextSMS4Dynamics is an SMS and text-messaging app for Microsoft Dynamics 365 and Dataverse users. It lets sales, service, and marketing teams send...
Pros
- Works directly inside Dynamics 365 and Dataverse workflows
- Supports message templates and bulk SMS use cases
- Keeps SMS activity associated with CRM records
Cons
- Pricing and messaging costs are less transparent than pay-as-you-go providers
- Requires Microsoft Dynamics 365 or Dataverse configuration
- Smaller ecosystem than Twilio and Microsoft-native tools
6
SMS-Magic
Comm100
SMS-Magic is a business messaging platform for sales, support, and service teams that connects SMS conversations with CRM systems. It supports two-way...
Pros
- Stronger conversation routing and queue management than TextSMS4Dynamics
- Supports enterprise-scale two-way messaging and compliance workflows
- Integrates with multiple CRM and contact-center environments
Cons
- Typically has a more complex implementation than a Dynamics add-on
- Enterprise pricing is less accessible for small teams
- May require separate configuration for Dynamics-specific processes
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