Twilio is a cloud communications platform that enables users to make and receive calls, send and receive messages, and more using APIs.
Varies based on usage
Best Dynamics 365 Customer Insights Alternatives ranked by AI · updated Aug 2026
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Dynamics 365 Customer Insights combines customer data and journey orchestration for marketing and engagement teams using the Microsoft ecosystem. Its journey tools can use SMS through supported messaging providers while keeping segmentation and campaign activity in Dynamics.
Top 6 Dynamics 365 Customer Insights alternatives
ClickSend is a cloud-based service that lets you send and receive SMS, Email, Voice, Fax, and Letters worldwide.
Varies based on usage
3
TextUs is a business texting platform that enables effective communication with customers through text messaging.
Contact for pricing
TextSMS4Dynamics is an SMS and text-messaging app for Microsoft Dynamics 365 and Dataverse users. It lets sales, service, and marketing teams send...
Pros
- Works directly inside Dynamics 365 and Dataverse workflows
- Supports message templates and bulk SMS use cases
- Keeps SMS activity associated with CRM records
Cons
- Pricing and messaging costs are less transparent than pay-as-you-go providers
- Requires Microsoft Dynamics 365 or Dataverse configuration
- Smaller ecosystem than Twilio and Microsoft-native tools
5
360 SMS
Kestrel Solutions
360 SMS is a Salesforce and Microsoft Dynamics-focused business texting platform for sales, service, and customer-engagement teams. It provides two-way messaging, templates,...
Pros
- Deeper CRM messaging features than many generic SMS gateways
- Supports two-way conversations, campaigns, and automation
- Designed for Dynamics users and CRM record synchronization
Cons
- Usually costs more than using a direct SMS API
- Requires more administration than lightweight messaging tools
- Feature availability can vary by Dynamics deployment and region
6
SMS-Magic
Comm100
SMS-Magic is a business messaging platform for sales, support, and service teams that connects SMS conversations with CRM systems. It supports two-way...
Pros
- Stronger conversation routing and queue management than TextSMS4Dynamics
- Supports enterprise-scale two-way messaging and compliance workflows
- Integrates with multiple CRM and contact-center environments
Cons
- Typically has a more complex implementation than a Dynamics add-on
- Enterprise pricing is less accessible for small teams
- May require separate configuration for Dynamics-specific processes
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