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Best Avaya Aura Platform Alternatives ranked by AI · updated Aug 2026

Avaya Aura Platform is an enterprise communications platform for organizations that need telephony, unified communications, contact center integration, and session management across on-premises or hybrid environments. It supports SIP-based architectures, centralized call control, and integration with Avaya communication applications.

Top 6 Avaya Aura Platform alternatives

πŸ’‘ Pick it if your organization already uses Microsoft 365 and wants unified collaboration with cloud calling.

Microsoft Teams is a collaboration platform that allows for chat, meetings, file sharing, and integrations with other Microsoft products.

Starting from $5 per user per month

3

Zoom Workplace

Zoom Video Communications

πŸ’‘ Pick it for faster cloud deployment and stronger built-in video collaboration than Avaya Aura.

Zoom Workplace is a cloud collaboration suite combining meetings, chat, phone, scheduling, and related workplace tools. Zoom Phone provides cloud PBX features...

Pros

  • Generally simpler to deploy and use than Avaya Aura
  • Strong video meeting quality and broad meeting-device support
  • Zoom Phone provides a practical cloud PBX with international calling options

Cons

  • Less suitable than Aura for highly customized carrier and session-routing architectures
  • Advanced contact center functionality may require separate Zoom products or partners
  • Some enterprise telephony features depend on plan and regional availability

Freemium; paid plans from $14.99/user/mo

4

RingCentral RingEX

RingCentral

πŸ’‘ Pick it when you want enterprise PBX capabilities without managing Avaya servers, upgrades, and specialized infrastructure.

RingCentral RingEX is a cloud business communications service covering voice, team messaging, video meetings, SMS, and contact-management workflows. It targets organizations that...

Pros

  • Broad hosted PBX feature set with messaging, meetings, SMS, and voice in one service
  • Usually faster to implement than Aura and other on-premises platforms
  • Supports numbers, devices, and calling across multiple countries

Cons

  • Less control over low-level routing and platform architecture than Aura
  • Pricing and feature availability vary by contract, region, and user volume
  • Complex contact center requirements may need a separate RingCentral product
5 8x8 logo

8x8

πŸ’‘ Pick it if you want a cloud platform that combines employee communications and contact center features.

8x8 offers cloud-based communication and collaboration solutions for businesses.

Custom pricing based on business needs

πŸ’‘ Pick it for maximum telephony customization and lower licensing costs if you have strong in-house engineering expertise.

Asterisk is an open-source framework for building communications applications. It turns an ordinary computer into a communications server.

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