ManageEngine ServiceDesk Plus is a comprehensive IT help desk software that combines asset management, project management, and contract management in one platform.
Starting from $395
Best BMC Helix Alternatives ranked by AI · updated May 2025
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BMC Helix is a cloud-based ITSM solution with advanced IT operations capabilities.
Price: Contact for pricing
Top 6 BMC Helix alternatives
Freshservice is a cloud-based IT service management (ITSM) solution that offers a simple and intuitive interface.
Starting from $19/month/user
Salesforce Service Cloud is a customer service and support platform that helps businesses to deliver outstanding customer service experiences.
Starting at $25 per user, per month
Now Platform is ServiceNow's enterprise platform for IT service management, employee workflows, customer service, and business process automation. It provides a shared...
Pros
- Broad ITSM, ITOM, HR, customer service, and enterprise workflow coverage
- Strong workflow automation and low-code application development
- Mature governance, integrations, reporting, and enterprise security
Cons
- Typically more expensive than mid-market ITSM platforms
- Implementation and administration require significant expertise
- Broad functionality can create a steep learning curve
Custom pricing
Micro Focus Atlas is a comprehensive software suite for IT operations management.
Contact for pricing
Jira Service Management is an IT service-management and customer-service platform for teams that need request portals, queues, SLAs, and workflow automation. It...
Pros
- Strong workflow and escalation customization
- Connects complaints with development and incident-management work
- Includes a free tier for small teams
Cons
- More technical and configuration-heavy than ComplaintTrackr
- Customer-service features are less straightforward than Freshdesk
- Best value often depends on existing Atlassian usage
Free for up to 3 agents; paid from $20/agent/mo
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