Intercom is a customer messaging platform that enables targeted communication with customers through in-app messages, emails, and chat.
Starting at $39/month
Best Certainly Alternatives ranked by AI · updated Aug 2026
Certainly is a conversational AI platform for ecommerce and customer service teams, with tools for product guidance, lead capture, and automated support. It targets brands that want configurable shopping conversations across web and messaging channels.
Top 6 Certainly alternatives
Gorgias is a helpdesk and live chat platform for eCommerce stores that enables personalized customer interactions at scale.
Starting at $60 per month
Ada is a comprehensive AI-driven customer support platform that automates interactions and provides personalized experiences.
Custom pricing
Tidio is a live chat, chatbot, and customer service platform for small and midsize businesses, especially online stores. It combines human chat...
Pros
- More affordable and quicker to deploy than RevMaxi for small teams
- Combines live chat, automated flows, and AI assistance
- Useful ecommerce integrations and visitor capture tools
Cons
- Less sophisticated B2B account intelligence than Qualified or Drift
- Automation limits apply on lower plans
- Reporting and CRM depth are lighter than HubSpot
Free plan; paid plans from $24.17/mo
ChatScout is a conversational AI shopping assistant for ecommerce brands, helping shoppers discover products and get answers through chat. It is designed...
Pros
- Combines conversational product discovery with ecommerce recommendations
- More focused on shopping journeys than general-purpose support platforms
- Can reduce repetitive pre-sales questions for online retailers
Cons
- Less mature helpdesk functionality than Gorgias or Intercom
- Custom pricing makes cost comparison difficult for smaller stores
- Fewer publicly documented integrations than larger ecommerce platforms
Custom pricing
6
Shopify Inbox
Shopify
Shopify Inbox is a free messaging app that lets Shopify merchants chat with shoppers, share product links, and manage conversations from Shopify....
Pros
- Free for Shopify merchants, unlike most dedicated engagement platforms
- Works directly with Shopify products, carts, and order context
- Simple option for basic pre-purchase questions and sales chat
Cons
- Text-focused and lacks Moast's live video and voice capabilities
- Limited automation, routing, and analytics compared with Gorgias
- Only makes sense for merchants already using Shopify
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