Medallia is a customer experience management software that helps businesses capture feedback and improve customer satisfaction.
Custom pricing
Best InMoment Alternatives ranked by AI · updated Aug 2026
InMoment is a customer experience intelligence platform for collecting and analyzing feedback across customer interactions. It combines surveys, conversational intelligence, text analytics, and action planning for brands with distributed operations.
Top 6 InMoment alternatives
Qualtrics is a comprehensive experience management platform that allows organizations to collect and analyze data for customer, employee, brand, and product experiences.
Custom pricing based on requirements
SMG360 is a customer experience management platform for multi-location brands that collects, analyzes, and operationalizes customer feedback. It combines survey programs, experience...
Pros
- Designed for multi-location customer experience programs
- Combines feedback collection with benchmarking and operational reporting
- Supports location-level visibility for distributed teams
Cons
- Pricing is not publicly listed and is generally enterprise-oriented
- Less suitable for small teams seeking a simple survey tool
- Implementation may require professional services and data integration
SurveyMonkey is a popular online survey software that offers a wide range of survey and feedback collection tools.
Pros
- Versatile survey options
- Advanced analytics features
Cons
- May be overwhelming for simple polls
- Higher price point compared to PollSchedule
Starting from $25/month
Reputation is a customer experience management software that offers reputation management, review management, and customer experience analytics.
Pros
- Reputation management features
- Review management tools
- Customer experience analytics
Cons
- Custom pricing
Custom pricing
6
Alchemer
Alchemer
Alchemer is a survey and feedback platform for teams that need configurable forms, research surveys, and customer experience programs. It offers advanced...
Pros
- More configurable survey creation than many location-focused platforms
- Lower entry point than typical enterprise CX suites
- Supports integrations, APIs, and custom workflows
Cons
- Less specialized in multi-location benchmarking than SMG360
- Does not match enterprise suites on omnichannel listening depth
- Reporting may require more manual configuration
From $55/user/mo
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