Best Smg360 Alternatives ranked by AI · updated Aug 2026

SMG360 is a customer experience management platform for multi-location brands that collects, analyzes, and operationalizes customer feedback. It combines survey programs, experience analytics, benchmarking, and location-level reporting for organizations such as restaurants, retailers, and consumer services.

Developer: Service Management Group Price: N/A 🎯 smg.com/platform/reporting-analytics

📊 Analytics 🤝 Customer Experience Feedback Management enterprise survey software

Top 6 Smg360 alternatives

Qualtrics

💡 Pick it for broader enterprise experience management and deeper survey customization.

Qualtrics is a comprehensive experience management platform that allows organizations to collect and analyze data for customer, employee, brand, and product experiences.

Custom pricing based on requirements

Alternatives to Qualtrics → Visit site

Medallia

💡 Pick it for omnichannel feedback and real-time enterprise experience orchestration.

Medallia is a customer experience management software that helps businesses capture feedback and improve customer satisfaction.

Custom pricing

Alternatives to Medallia → Visit site

InMoment

💡 Pick it when you need survey data combined with conversational intelligence and text analytics.

InMoment is a customer experience intelligence platform for collecting and analyzing feedback across customer interactions. It combines surveys, conversational intelligence, text analytics,...

Pros

Combines survey data with conversational and unstructured feedback
Strong analytics for identifying recurring experience themes
Supports enterprise customer journey and employee programs

Cons

Enterprise pricing and implementation can exceed smaller teams' needs
Broader platform requires more setup than a focused survey product
Some reporting workflows may need vendor configuration

N/A

Alternatives to InMoment → Visit site

Reputation

💡 Pick it if online reviews, local listings, and customer feedback need to share one platform.

Reputation is a customer experience management software that offers reputation management, review management, and customer experience analytics.

Pros

Reputation management features
Review management tools
Customer experience analytics

Cons

Custom pricing

Custom pricing

Alternatives to Reputation →

Alchemer

💡 Pick it for flexible surveys and feedback workflows at a lower cost than enterprise CX platforms.

Alchemer is a survey and feedback platform for teams that need configurable forms, research surveys, and customer experience programs. It offers advanced...