Freshservice is a cloud-based IT service management (ITSM) solution that offers a simple and intuitive interface.
Starting from $19/month/user
Best ServiceNow ITSM Alternatives ranked by AI · updated May 2025
✅ Update queued — the AI is re-ranking this list. The page will refresh shortly.
This page is already up to date.
ServiceNow ITSM is a leading IT service management solution known for its user-friendly interface and powerful automation capabilities.
Price: Contact for pricing
Top 3 ServiceNow ITSM alternatives
OTRS ITSM is a popular IT service management software that offers a wide range of features for managing IT services and assets.
Contact for pricing
Cherwell ITSM is a comprehensive IT service management platform that offers advanced automation and reporting capabilities.
Pros
- Advanced automation
- Robust reporting tools
Cons
- Complex pricing structure
- Steep learning curve for advanced features
Contact for pricing
How good are these alternatives?
Your feedback helps us improve the AI rankings.
✅ Thanks for your feedback!
Know a better alternative? 🙌
Suggest a product and our AI will verify it's a real alternative to ServiceNow ITSM before adding it to the list.