Zendesk is a customer service software that offers support ticketing, self-service options, and customer engagement tools.
Starting at $19 per agent per month
Best Autotask PSA Alternatives ranked by AI · updated May 2025
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Autotask PSA is a cloud-based PSA software that helps streamline business operations and improve efficiency.
Price: Contact for pricing
Top 6 Autotask PSA alternatives
Atera is a cloud-based all-in-one remote monitoring & management (RMM) software for IT service providers. It offers remote monitoring, management, and automation...
Starting at $79 per technician per month
Kaseya BMS is a professional services automation (PSA) software that helps manage projects, time tracking, billing, and more.
Contact for pricing
MSP Manager is a professional services automation and ticketing platform for managed service providers. It centralizes help desk workflows, time tracking, billing,...
Pros
- Strong integration with N-able remote monitoring and management products
- Designed around MSP ticketing, contracts, time entries, and billing
- Supports client portals and automated service workflows
Cons
- Less extensible than HaloPSA or ConnectWise PSA for complex workflows
- Best value is tied to the broader N-able ecosystem
- Pricing is not publicly transparent
Custom quote
HaloPSA is a professional services automation software that helps IT and MSP businesses manage their operations efficiently.
Custom pricing
ConnectWise PSA is a professional services automation platform for managed service providers and technology service businesses. It combines ticketing, project management, time...
Pros
- Deep IT service management, project, contract, and billing workflows
- Broad integration ecosystem for MSP tools and marketplaces
- Highly configurable permissions, workflows, and reporting
Cons
- More complex to implement and administer than HaloPSA or Atera
- Pricing and packaging are less transparent than many competitors
- Interface and workflows can require substantial training
Quote-based
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