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Sunshine Conversations is an API-first platform for embedding persistent messaging, chatbots, and customer conversations into websites, mobile apps, and business systems. It is designed for developers and support teams that need programmable omnichannel messaging connected to Zendesk.
💡 Pick it for a faster, more complete customer messaging workspace with less engineering effort.
Intercom is a customer messaging platform that enables targeted communication with customers through in-app messages, emails, and chat.
Starting at $39/month
Twilio
💡 Pick it when you need maximum API control and already use Twilio communications services.
Twilio Conversations is an API for building multi-party messaging across web, mobile, SMS, and other communication channels. It is aimed at developers...
Usage-based; contact Twilio for current rates
💡 Pick it if messaging must be tightly integrated with enterprise CRM records and service workflows.
Salesforce Service Cloud is a customer service and support platform that helps businesses to deliver outstanding customer service experiences.
Starting at $25 per user, per month
Genesys
💡 Pick it for full-scale contact-center routing, voice, workforce management, and digital messaging.
Genesys Cloud CX is a cloud contact center platform for organizations that need voice, digital messaging, workforce management, and customer journey orchestration....
From $75/user/mo
💡 Pick it for an affordable, ready-to-use chat and support inbox with less implementation work.
Freshchat is a modern live chat software that enables businesses to engage with customers in real-time through chat messaging.
Starting at $15/month
💡 Pick it for branded in-app chat and communication features rather than a conventional support inbox.
SendBird is a fully customizable chat and messaging platform with a robust set of features.
Starting from $3/user/month
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