ServiceNow is a cloud-based platform that helps companies manage digital workflows for enterprise operations.
Custom pricing based on requirements
Best CA Service Desk Alternatives ranked by AI · updated May 2025
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CA Service Desk is a comprehensive IT service management solution that provides incident, problem, change, and asset management capabilities.
Price: Custom pricing based on requirements
🎯 ca.com/us/products/ca-service-management.html
Top 6 CA Service Desk alternatives
Cherwell Service Management is a flexible ITSM platform that offers ITIL-aligned service desk and asset management capabilities.
Pros
- Highly customizable
- Intuitive user interface
- Automation capabilities
Cons
- Steep learning curve for advanced features
- Limited out-of-the-box integrations
Custom pricing
BMC Helix ITSM is an enterprise service management platform covering incidents, requests, changes, assets, knowledge, and service-level management. It targets large and...
Pros
- Comparable enterprise ITIL depth and scale to SummitAI
- Strong change, asset, knowledge, and service-level management
- Good fit for hybrid and regulated environments
Cons
- Higher implementation and administration burden than Freshservice
- Pricing is less accessible and transparent than smaller competitors
- User experience can require more configuration than Jira Service Management
Contact sales
SysAid is a leading IT service management solution that offers help desk, asset management, and ITIL capabilities.
Starting at $45 per month
Zendesk is a customer service software that offers support ticketing, self-service options, and customer engagement tools.
Starting at $19 per agent per month
Freshservice is a cloud-based IT service management (ITSM) solution that offers a simple and intuitive interface.
Starting from $19/month/user
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