ManageEngine ServiceDesk Plus is a comprehensive IT help desk software that combines asset management, project management, and contract management in one platform.
Starting from $395
Best Ivanti Neurons for ITSM Alternatives ranked by AI · updated Aug 2026
Ivanti Neurons for ITSM is an enterprise service management platform for incidents, requests, changes, assets, and service workflows. It combines ITIL processes with Ivanti's endpoint, asset, security, and automation capabilities for organizations managing distributed environments.
Top 6 Ivanti Neurons for ITSM alternatives
ServiceNow is a cloud-based platform that helps companies manage digital workflows for enterprise operations.
Custom pricing based on requirements
Freshservice is a cloud-based IT service management (ITSM) solution that offers a simple and intuitive interface.
Starting from $19/month/user
GLPI is an IT service management software that helps you manage your IT infrastructure, assets, and user support.
BMC Helix ITSM is an enterprise service management platform covering incidents, requests, changes, assets, knowledge, and service-level management. It targets large and...
Pros
- Comparable enterprise ITIL depth and scale to SummitAI
- Strong change, asset, knowledge, and service-level management
- Good fit for hybrid and regulated environments
Cons
- Higher implementation and administration burden than Freshservice
- Pricing is less accessible and transparent than smaller competitors
- User experience can require more configuration than Jira Service Management
Contact sales
Jira Service Management is an IT service-management and customer-service platform for teams that need request portals, queues, SLAs, and workflow automation. It...
Pros
- Strong workflow and escalation customization
- Connects complaints with development and incident-management work
- Includes a free tier for small teams
Cons
- More technical and configuration-heavy than ComplaintTrackr
- Customer-service features are less straightforward than Freshdesk
- Best value often depends on existing Atlassian usage
Free for up to 3 agents; paid from $20/agent/mo
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