System Center Service Manager is an on-premises IT service management platform for organizations using Microsoft System Center and Active Directory. It provides incident, problem, change, release, service request, configuration management, and reporting capabilities.
💡 Pick it for a broader, cloud-first enterprise ITSM platform with stronger automation and cross-department workflows.
ServiceNow is a cloud-based platform that helps companies manage digital workflows for enterprise operations.
Custom pricing based on requirements
💡 Choose it for modern ITSM tightly integrated with software development, DevOps, and Atlassian tools.
Jira Service Management is an IT service-management and customer-service platform for teams that need request portals, queues, SLAs, and workflow automation. It...
Free for up to 3 agents; paid from $20/agent/mo
💡 Pick it for enterprise-scale ITIL processes, CMDB depth, and formal service management governance.
BMC Helix ITSM is an enterprise service management platform covering incidents, requests, changes, assets, knowledge, and service-level management. It targets large and...
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Ivanti
💡 Choose it for integrated ITSM and endpoint management in organizations already invested in Ivanti.
Ivanti Neurons for ITSM is an enterprise service management platform for incidents, requests, changes, assets, and service workflows. It combines ITIL processes...
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💡 Pick it for a more affordable ITSM platform with both cloud and on-premises options.
ManageEngine ServiceDesk Plus is a comprehensive IT help desk software that combines asset management, project management, and contract management in one platform.
Starting from $395
💡 Choose it for a free, open-source service desk with strong inventory and self-hosting control.
GLPI is an IT service management software that helps you manage your IT infrastructure, assets, and user support.
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