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HaloITSM is an IT service management platform for internal IT teams, managed service providers, and enterprise service desks. It supports incident, request, problem, change, asset, knowledge, and service-level management with cloud and self-hosted deployment options.
💡 Pick it for enterprise-scale workflows, governance, and integrations beyond HaloITSM's typical scope.
ServiceNow is a cloud-based platform that helps companies manage digital workflows for enterprise operations.
Custom pricing based on requirements
💡 Choose it if your service desk must connect closely to Jira Software, Confluence, and development teams.
Jira Service Management is an IT service-management and customer-service platform for teams that need request portals, queues, SLAs, and workflow automation. It...
Free for up to 3 agents; paid from $20/agent/mo
💡 Pick it for a faster, more approachable cloud deployment with clearer pricing and less administration.
Freshservice is a cloud-based IT service management (ITSM) solution that offers a simple and intuitive interface.
Starting from $19/month/user
💡 Choose it for lower-cost ITSM with on-premises deployment and strong ManageEngine ecosystem integration.
ManageEngine ServiceDesk Plus is a comprehensive IT help desk software that combines asset management, project management, and contract management in one platform.
Starting from $395
💡 Pick it when IT, facilities, HR, and other shared services need one approachable service-management platform.
Topdesk is a comprehensive IT service management software that helps organizations streamline their IT support and services.
Custom pricing based on requirements
💡 Choose it for open-source control, self-hosting, and strong inventory features at a lower licensing cost.
GLPI is an IT service management software that helps you manage your IT infrastructure, assets, and user support.
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