Papercups is an open-source customer messaging platform for support and sales teams. It combines website chat, shared inboxes, team assignments, and integrations, with self-hosting available for organizations that need deployment control.
💡 Pick it for a more mature open-source inbox with broader channels and stronger hosted options.
ChatWoot is an open-source customer engagement suite that offers live chat, email marketing, and ticketing system capabilities.
Free / Paid plans available
💡 Pick it for a polished hosted inbox that unifies chat, email, and social conversations.
Crisp is a shared customer-messaging platform with an embeddable website chat widget, team inbox, knowledge base, and automation tools. It targets startups...
Freemium, paid plans from about $45/mo
💡 Pick it when you need mature ticketing, help-center, automation, and proactive SaaS engagement features.
Intercom is a customer messaging platform that enables targeted communication with customers through in-app messages, emails, and chat.
Starting at $39/month
💡 Pick it for enterprise-grade ticketing, reporting, workflows, and omnichannel support.
Zendesk is a customer service software that offers support ticketing, self-service options, and customer engagement tools.
Starting at $19 per agent per month
💡 Pick it for a simpler, hosted shared inbox focused on email support and knowledge bases.
Help Scout is a help desk software designed for small to medium-sized businesses, focusing on email-based customer support.
Starting at $20 per user per month
💡 Pick it for free, straightforward website live chat when you do not need a broad support suite.
tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free...
Free with optional paid plans
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