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ThriveDesk is a customer support platform for small businesses and online stores, combining shared inboxes, live chat, knowledge bases, and automation. It emphasizes affordable multi-channel support with integrations for platforms such as WordPress and WooCommerce.
💡 Pick it for a more mature shared inbox and reporting experience without enterprise-level complexity.
Help Scout is a help desk software designed for small to medium-sized businesses, focusing on email-based customer support.
Starting at $20 per user per month
💡 Pick it for a free tier, deeper ticketing, and more room to scale than ThriveDesk.
Freshdesk is a cloud-based customer support software that offers a range of features for businesses to provide exceptional customer support.
Starting at $19 per user per month
💡 Pick it when you need enterprise-grade workflows, integrations, analytics, or omnichannel support.
Zendesk is a customer service software that offers support ticketing, self-service options, and customer engagement tools.
Starting at $19 per agent per month
💡 Pick it for ecommerce-native order data, automation, and faster store support workflows.
Gorgias is a helpdesk and live chat platform for eCommerce stores that enables personalized customer interactions at scale.
Starting at $60 per month
💡 Pick it for in-app messaging, proactive engagement, and AI-driven support for SaaS products.
Intercom is a customer messaging platform that enables targeted communication with customers through in-app messages, emails, and chat.
Starting at $39/month
💡 Pick it for collaborative live chat and a free entry point for a small support team.
Crisp is a shared customer-messaging platform with an embeddable website chat widget, team inbox, knowledge base, and automation tools. It targets startups...
Freemium, paid plans from about $45/mo
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