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Usedesk is an omnichannel customer support platform for teams managing conversations across email, chat, social networks, and messaging apps. It combines ticketing, automation, knowledge bases, reporting, and agent collaboration in one workspace.
💡 Pick it for a more mature, extensible help desk with stronger enterprise reporting and integrations.
Zendesk is a customer service software that offers support ticketing, self-service options, and customer engagement tools.
Starting at $19 per agent per month
💡 Pick it if you want a lower-cost help desk with a strong free tier and straightforward setup.
Freshdesk is a cloud-based customer support software that offers a range of features for businesses to provide exceptional customer support.
Starting at $19 per user per month
💡 Pick it when in-app chat, proactive messaging, and AI are more important than traditional ticket management.
Intercom is a customer messaging platform that enables targeted communication with customers through in-app messages, emails, and chat.
Starting at $39/month
💡 Pick it for a simpler, more personal shared inbox and knowledge base for small support teams.
Help Scout is a help desk software designed for small to medium-sized businesses, focusing on email-based customer support.
Starting at $20 per user per month
💡 Pick it if your support team runs an online store and needs order actions directly inside tickets.
Gorgias is a helpdesk and live chat platform for eCommerce stores that enables personalized customer interactions at scale.
Starting at $60 per month
💡 Pick it if you need open-source control, self-hosting, or stricter ownership of support data.
Zammad is a web-based open-source helpdesk/customer support system with many features to manage customer communication via multiple channels like email, chat, and...
Free and paid plans available
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