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eDesk is a customer service help desk built for ecommerce businesses selling across marketplaces, webstores, and social channels. It centralizes tickets, order data, and customer context from platforms such as Amazon, eBay, Shopify, and Walmart.
💡 Pick it for Shopify-first support teams that need order actions and automation inside the help desk.
Gorgias is a helpdesk and live chat platform for eCommerce stores that enables personalized customer interactions at scale.
Starting at $60 per month
💡 Pick it when you need enterprise-grade customization, reporting, and integrations beyond ecommerce support.
Zendesk is a customer service software that offers support ticketing, self-service options, and customer engagement tools.
Starting at $19 per agent per month
💡 Pick it for a lower-cost, general-purpose help desk with a free plan and broad support features.
Freshdesk is a cloud-based customer support software that offers a range of features for businesses to provide exceptional customer support.
Starting at $19 per user per month
💡 Pick it for a Shopify store that wants unified chat, email, social messaging, and FAQs.
Reamaze is a customer messaging platform that helps businesses communicate with customers through various channels like email, chat, social media, and SMS.
Starting at $20/user/month
💡 Pick it for ecommerce self-service and automation, especially if your store is primarily Shopify-based.
Richpanel is a customer service software that helps businesses deliver personalized customer support at scale.
Custom pricing based on requirements
FreeScout
💡 Pick it for a free, self-hosted shared inbox when marketplace integrations and advanced automation are not essential.
FreeScout is a free, open-source shared inbox and help desk that businesses can host on their own infrastructure. It provides email ticketing,...
Free; hosting and optional modules extra
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