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Track-It! is an IT service management and help desk platform for small and midsize IT teams. It provides ticketing, asset management, knowledge management, service catalogs, and workflow automation.
💡 Pick it for a more modern cloud ITSM experience with transparent pricing and stronger workflow automation.
Freshservice is a cloud-based IT service management (ITSM) solution that offers a simple and intuitive interface.
Starting from $19/month/user
💡 Pick it when your IT service desk needs deep Jira, Confluence, and software-development integration.
Jira Service Management is an IT service-management and customer-service platform for teams that need request portals, queues, SLAs, and workflow automation. It...
Free for up to 3 agents; paid from $20/agent/mo
💡 Pick it for deeper asset and ITSM coverage with lower entry pricing and an on-premises option.
ManageEngine ServiceDesk Plus is a comprehensive IT help desk software that combines asset management, project management, and contract management in one platform.
Starting from $395
💡 Pick it when omnichannel customer support matters more than Track-It!'s internal IT asset management.
Zendesk is a customer service software that offers support ticketing, self-service options, and customer engagement tools.
Starting at $19 per agent per month
💡 Pick it for a free, self-hosted ITSM and inventory platform with strong control over data and customization.
GLPI is an IT service management software that helps you manage your IT infrastructure, assets, and user support.
Spiceworks
💡 Pick it for a free, lightweight help desk when you do not need Track-It!'s broader ITSM and asset features.
Spiceworks Cloud Help Desk is a web-based ticketing service for small IT teams and organizations that need basic request tracking. It focuses...
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